What We Do

We can provide almost any IT service for small to medium sized charities. For some of our customers we provide an occasional troubleshooting service when their main IT contractors let them down. For other customers we provide all the services you would expect from an in-house IT department, everything from purchasing new computers to developing a charity's IT strategy ... but for a fraction of the cost!

Troubleshooting Services

Quick Response
If you are a customer with a comprehensive, emergency, or disaster recovery contract, we can be with you, on site, on the next business day after you call us.
For customers on a standard maintenance contract, we will endeavour to be with you within 5 working days, or within 10 working days during holiday periods (August and Xmas). New customers who run into unexpected trouble can expect to see us within a similar time frame.

All Kinds of Trouble
There is so much that can go wrong with a computer system: from simple things, like a power switch breaking, to apparently intractable problems, like an internet connection playing up intermittently.
Between us, we have a very broad training and experience with all kinds of systems. We also have substantial research training and experience: We can get to grips with unfamiliar and top-end systems quickly, and methodically isolate where a problem lies.

If it's with in-house hardware, we can order and install replacements quickly.

If it's with software, we will liase with the manufacturer to install appropriate updates, service packs, etc., and if none is available, we will work with the manufacturer to find an appropriate workaround.

If the problem lies with a 3rd party service provider, we will liase with that provider to bring the service up to scratch as quickly as possible.